Frequently Asked Questions

  • Who are we?
    Chardons LTD is a UK owned and run company offering ski holidays in France. We aim to provide quality good-value hotel and chalet accommodation for budget minded skiers and snowboarders in Tignes, the French Alps.
  • How do you offer skiing and snowboarding holidays at such reasonable prices?
    We use our local knowledge and many years of experience to source accommodation and supplies at the best possible rates along with a commitment to provide the best possible value to our customers rather than producing large profits.
  • How far are your Tignes hotel and Tignes chalets from the ski lifts?
    We do not compromise on location. All our accommodation is within 100 metres of the new escalator lift, Brevieres chair lift or the Sache Gondola. These lifts link directly to the Espace Killy. Our chalet in Val d’Isère is right next to the Fornet Cable Car – just 50 metres from the front door.
  • What are the differences between your Chalets and Hotel Accomodation?
    Our original property, Chalet Chardons, sleeps up to 50 mainly in bunk/dorm style bedrooms (quad rooms, 6-man rooms, twin and double rooms available). It primarily caters for budget minded skiers and snowboarders who aren’t after the luxury and expensive chalet experience and are happy to increase the sleeping capacity in each room in exchange for a super cheap price but at the same time not compromising on top quality food and great customer service provided in a welcoming and convivial environment. All meals are 3-course or banquet style served with complimentary French wine.

    Elsewhere in the village, Chalet Hattiers is our biggest traditional chalet style property sleeping up to 39 along with its self-contained apartments. This chalet offers excellent value accommodation since its recent renovation, with all rooms in the main Chalet ensuite, some with balconies and a shared cosy TV lounge. We employ a professionally qualified chef in Chalet Hattiers to serve the 4-course evening meal including a nightly cheeseboard with bottled quality French wine.

    Chalets Isabella, Sophia and the newly renovated Chalet Boubou plus are smaller and more intimate chalets and have the bonus of traditional wooden saunas and hot tubs on the balconies making them a very popular option for our guests.

    Chalet Belvedere differs from the other smaller chalets as it has a bath and shower and DVD facilities with a section of movies in every bedroom. In these smaller chalets, as opposed to Chardons and Hattiers, you will be offered our premium 5-course menu with canapés and cheeseboard served with quality bottled French wine.

    Finally, Chalet Amelie is our only Chalet situated in Val d’Isere, a spacious and luxurious chalet directly opposite the Le Fornet cable car. This Chalet is nestled within the mountain and offers a truly alpine experience. At Chalet Amelie we serve our premium 5-course menu plus a few extra little touches such as a welcome glass of fizz or cocktail with canapés and a local digestif or port to cap off each evening.

  • What standard is Chardons hotel accommodation?
    The Chalet Chardons Hotel is our most basic accommodation within our range of chalets with simple furnishings. All rooms in Chalet Chardons have an ensuite shower room with WC (with the exception of room 3 that has a shared WC). At Chardons we have a very high standard of cooking, cleaning and customer service, so in this sense rest assured you will not be settling for any less than our normal high quality service standards
  • How do I book my ski or snowboard holiday with you?
    Call the UK Office on the dedicated bookings line on 01600 800 300 and we can help you with any enquiries (charged at UK local rate, +44 1600 800 300 from abroad). Alternatively, send an email and we will reply promptly with a quote. Quotes normally assume you fill the room to capacity though this will depend on how busy the week is. You will be advised of this when booking.
  • How many beds do you have in the Chalet Chardons ski hotel in Tignes?
    Chalet Chardons sleeps 50.
  • How many beds do you have in the ski chalet Hattiers in Tignes?
    Up to 40 in Chalet Hattiers including the apartments.
  • How many beds do you have in your other ski chalets?
    There are 13 beds in Chalet Belvedere, 15 beds in Chalet Boubou plus, 17 beds in both Sophia and Isabella and 25 beds in Chalet Amelie in Val d’Isère.
  • What does the cost of the ski or snowboard holiday include?
    Buffet breakfast with additional daily hot option and afternoon tea EVERY day, plus a 3 – 5 course evening meal with complementary wine on 6 nights. Guest reductions in the bars. All linen and in all the chalets except Chardons we provide free towels (in order to keep our prices as low as possible at Chalet Chardons our budget accommodation, towels are not provided automatically and instead they can be borrowed with a 10 euro fully refundable security deposit.)
  • Do you charge single supplements?
    There are single supplements applicable, usually of 50% to 100% of the unfilled beds in a room. In lower demand weeks we may be able to waive this fee. Feel free to discuss this with us by email when booking and we will be able to advise you.
  • Do you have special offers or cheap weeks?
    Yes, see the special offers page for details.
  • Can I stay at your hotel for a weekend or just a few days?
    We generally operate on a Saturday to Saturday booking basis but we can sometimes take shorter bookings outside of high-season weeks. Bookings that cross weekends are much more difficult to accommodate but we will always try to help if possible.
  • Can you arrange transfers from the airport?
    Yes please see our Airport Transfers page for more information.
  • Do you accept children?
    Yes with special rates for infants and under 12’s.
  • How will I pay for my ski or snowboard holiday?
    You can give a credit card number when you book for reservation and pay the balance ten weeks before arrival.
  • Can I stay for an extended ski and snowboard holiday?
    We have a number of people who stay at our ski hotel in Tignes for the whole season or sometimes for a month or so. See the Longstay & Seasonal Accommodation page for details.
  • We are a large student skiing or snowboarding group. Do you offer reductions?
    Yes. Contact us for a quote. We can offer attractive free places and big drinks reductions in our bar to ensure you have the best week both on and off the slopes.
  • Do you cater for vegetarians/vegans and allergies?
    Yes, of course. Let us know about your dietary requirements at the time of booking and we will organise this for you. Please do ensure you let us know in advance if you have food allergies or other special requirements as some foods can be very difficult to source in the mountains. This includes lactose intolerance, nut allergies, celiac or gluten free. If you have uncommon or specific allergies please ensure you bring some specially prepared foods/drinks with you as they can be extremely difficult to find and get delivered in France.
  • I am travelling to France by train. Can I get from Bourg St Maurice to Tignes?
    There is a bus about every hour and a half for about 10 euros or a taxi ride is about 50 euros.
  • Do you have childcare facilities?
    Not normally but you can often persuade one of the chalet girls to look after any very young children for a small fee in the daytime whilst you ski. Older toddlers (about 2 onwards) can be put in the special ‘marmottons’ ski club and there are a number of crèches and other childcare facilities in the resort as well as private nanny services. It is best to research and book these in advance as they are often quite busy and you may find it difficult to get your child into them if left until the last-minute to book.
  • Do you accept dogs?
    Unfortunately not, due to the potential allergies of other guests.
  • Do you have internet access? Can I watch the football match that I’ll miss when away?!
    There is a free wireless network in all our chalets. We endeavour to offer free networks in our other smaller chalets if this is technically possible but some of them cannot be fitted with a broadband network. In this case we will use a 3G network which will give satisfactory performance for emails and browsing but will be too slow to stream movies, for example. In general the internet in the mountains is quite slow and unreliable compared to towns and cities. It will work, but don’t expect to download a 2 Gigabyte movie unless you want to wait several days. We have the full range of Sky Sports in our bars for all of you who just can’t miss that vital game and our chalets have freeview Sky TV.
  • Does the Espace Killy pass include days in other ski resorts?
    You get a free day in Les Arcs, La Plagne, the 3 Valleys and La Rosiere. In addition, you get a reduction at St Foy (correct at the time of writing, conditions vary from year to year).
  • What else is included on the pass?
    The swimming pools in both Tignes and Val d’Isère are included on the passes for the respective resorts. The ice skating is also included but there is a small fee to rent skates. All the shuttle buses around the resort are free whether you have a pass or not, as are the several small chairlifts on the nursery slopes for beginners including (correct at the time of writing) the drag lift AND chair lift in Tignes Les Brévières
  • Do you have car parking facilities?
    There are lots of official car parking spaces in Tignes Les Brévières in either of the two large car parks at either end of the village. Please do not park in unauthorised places around the village as vehicles occasionally get towed if they are causing an obstruction or the road needs to be ploghed. Some of the chalets have parking outside them which varies from property to property but, again, it is important to not leave vehicles obstruction the road or in positions where they will get ploughed-in by the snowplough drivers should significant snowfall occur. In Val d’Isère there is parking available outside Chalet Amelie but it is somewhat small in size and can fill up plus there is a 24 hour limit on each space. In this case there are car parks in Val d’Isère and the free bus can be caught to get back to the chalet after bags have been dropped off.