Frequently Asked Questions
- Who are we?
Chardons LTD is a UK owned and run company offering ski holidays in France. We aim to provide quality good-value hotel and chalet accommodation for budget-minded skiers and snowboarders in Tignes & Val d’Isere in the French Alps.
- How do you offer skiing and snowboarding holidays at such reasonable prices?
We use our local knowledge and many years of experience to source accommodation and supplies at the best rates available, along with a commitment to provide the best possible value to our customers rather than producing large profits.
- How far are your chalets in Tignes & Val d’Isere from the ski lifts?
We do not compromise on location. All our accommodation is within 200 metres of a lift. In Brevieres most chalets can access the Brevieres gondola either directly or via the Brevieres Elevator lift.
- How do I book my ski or snowboard holiday with you?
Call the UK Office on the dedicated bookings line on 01600 800 300 and we can help you with any enquiries (charged at UK local rate, +44 1600 800 300 from abroad). Alternatively, send an email and we will reply promptly with a quote. Quotes normally assume you fill the room to capacity though this will depend on how busy the week is. You will be advised of this when booking.
- Do you charge single supplements?
There are single supplements applicable, usually of 50% to 100% of the unfilled beds in a room. In lower demand weeks we may be able to waive this fee. Feel free to discuss this with us by email when booking and we will be able to advise you.
- Do you have special offers or cheap weeks?
Yes, see the our social media posts or special offers page for details.
- Can I stay at your chalets for a weekend or just a few days?
We operate on a 7-night basis.
- Can you arrange transfers from the airport?
Yes please see our Airport Transfers page for more information.
- Do you accept children?
Yes with special rates for infants and under 13’s.
- How will I pay for my ski or snowboard holiday?
You can pay with a credit/debit card when you book (this is usually via our secure online system but phone payments can also be taken). The same method can be used for balance payments.
- Can I stay for an extended ski and snowboard holiday?
We have a number of people who stay in Chalet Hattiers for the whole season or sometimes for a month or so. See the Hattiers Longstay Room for more information.
- We are a large student skiing or snowboarding group. Do you offer reductions?
Yes. Contact us for a quote.
- Do you cater for vegetarians/vegans and allergies?
Yes, of course. Let us know about your dietary requirements at the time of booking and we will organise this for you. Please do ensure you let us know in advance if you have food allergies or other special requirements as some foods can be very difficult to source in the mountains. This includes lactose intolerance, nut allergies, celiac or gluten free. If you have uncommon or specific allergies please ensure you bring some specially prepared foods/drinks with you as they can be extremely difficult to find and get delivered in France.
- I am travelling to France by train. Can I get from Bourg St Maurice to Tignes?
There is a bus about every hour and a half for about 10 euros or a taxi ride is about 70 euros.
- Do you have childcare facilities?
Not, but we can suggest some local childcare companies. Older toddlers (about 2 onwards) can be put in the special ‘marmottons’ ski club and there are a number of crèches and other childcare facilities in the resort as well as private nanny services. It is best to research and book these in advance as they are often quite busy and you may find it difficult to get your child into them if left until the last-minute to book.
- Do you accept dogs?
Unfortunately not, due to the potential allergies of other guests.
- Do you have internet access? Can I watch the football match that I’ll miss when away?!
There is a free wireless network in all our chalets. In general the internet in the mountains is quite slow and unreliable compared to towns and cities. It will work, but don’t expect to download a 2 Gigabyte movie unless you want to wait several days. The bars in the village have a full range of sports channels for all of you who just can’t miss that vital game and our chalets have freeview TV.
- What is included on the lift pass?
The swimming pools in both Tignes and Val d’Isère are included on the passes for the respective resorts. All the shuttle buses around the resort are free whether you have a pass or not, as are the several small chairlifts on the nursery slopes for beginners including (correct at the time of writing) the drag lift in Tignes Les Brévières
- Do you have car parking facilities?
There are lots of official car parking spaces in Tignes Les Brévières in the two large car parks at either end of the village. Please do not park in unauthorised places around the village as vehicles occasionally get towed if they are causing an obstruction or the road needs to be ploughed. Some of the chalets have parking outside them which varies from property to property but, again, it is important to not leave vehicles obstruction the road or in positions where they will get ploughed-in by the snowplough drivers should significant snowfall occur.
- Who are we?