Less than 6 weeks = 100%<\/li>\n<\/ul>\nDepending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Your identified party leader is responsible for paying this charge and you acknowledge that he or she is responsible to your party for accounting to you.<\/p>\n
If any alteration to your booking changes your party\u2019s qualifications, meaning you would no longer be entitled to a free place (for example), you may lose your group discount altogether and the remaining group members may be required to pay any under occupancy charges.<\/p>\n
All payments for Ski Hire and Lift Passes paid directly to us will be refunded 100% with no deductions up until your arrival date in resort. You have the right to cancel any of these services, for any reason, up until this point and will receive a full refund for amounts paid.<\/p>\n
12. Alterations by Us (not covered by the Covid-19 clause above)<\/h2>\n
Our holidays are planned far in advance therefore it is sometimes necessary or prudent for us or our landlords to make changes (for example to a particular room in a chalet) either before or after the holiday contract is made and we reserve the right to do so. Occasionally it is necessary or prudent for us or our landlords to make major changes to the extent that your intended accommodation may not be available. Unless any changes made are major changes or your holiday is cancelled you agree that you are not entitled to compensation.<\/p>\n
If apart from when the circumstances fall within the provisions of the \u2018Covid-19\u2019 clause above and in which case the provisions of the \u2018Covid-19\u2019 clause 10 will prevail, a cancellation or major change is notified to you by us, we will endeavour to automatically offer you a substitute holiday which in our sole discretion is of at least equivalent standard and in such circumstances, you will not have the right to cancel nor will you be entitled to a refund.<\/p>\n
If a holiday of an equivalent standard cannot be offered to you, you may accept a holiday of a lower standard plus the difference in price between the original holiday and that offered as an alternative or you have the right to withdraw from the contract and receive a refund of all sums paid by you in respect of the holiday. For the avoidance of doubt no compensation is offered to you in such circumstances nor will it be payable by us.<\/p>\n
Due to the constantly evolving nature of the Covid-19 crisis, we might need to change or withdraw some advertised accommodation facilities and resort services so we can keep everyone safe and operate within French laws. Wherever we can, we will let you know about this in advance, but sometimes it might be at very short notice. We will not be able to provide you with any compensation in respect of such changes. In such circumstances, if you wish to cancel you will not be entitled to a refund.<\/p>\n
There are no circumstances (including our negligence) in which we are liable for any consequential losses whatsoever such as (but not limited to) losses of holiday entitlement, loss of earnings, or the cost of onward flights or other transport or activity arrangements.<\/p>\n
If you book your holiday and a booking confirmation is sent, we will not retrospectively refund you if we subsequently alter our prices on advertising a special offer.<\/p>\n
To clarify, in the event we are unable to perform our contractual obligations due to circumstances amounting to force majeure (see below \u2013 \u2018Events Beyond Our Control\u2019 section), this will not be regarded as an alteration by us and we will not be liable to pay any losses, damages, costs or expenses incurred by you as a result of any such change or non-performance of our contractual obligation, nor will you be entitled to a refund. You are reminded to take out adequate travel insurance to cover such eventualities.<\/p>\n
13. Brexit, the Transition Period, and the Potential Impact on Your Booking<\/h2>\n
It is possible from the time of making your booking until you travel that elements of your holiday booked through us may be impacted by the UK ceasing to be a member state of the European Union (\u201cBrexit\u201d).<\/p>\n
The introduction of new laws, or existing laws ceasing to apply, due to Brexit, may restrict or prevent our ability to provide some elements of your holiday. This could include a potential inability for us to rely on the free movement of workers and, in particular, the Posted Workers Directive to employ resort staff (namely Managers\/Reps, Chalet Chefs\/Hosts) in France.<\/p>\n
In the event that changes in the law due to Brexit prevent us from providing certain services that make up your holiday, we will endeavour to provide suitable alternative products and services. Should this prove impossible we will offer a partial refund for specific elements of your arrangements that we are unable to provide.<\/p>\n
Provided that we seek reasonable alternative products and services or reimburse any products or services that we are unable to provide, we shall have no further liability to you for non-delivery of certain aspects of your holiday or booked arrangements as a result of Brexit.<\/p>\n
However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.<\/p>\n
It should also be noted that Brexit may also have an impact on your ability to travel and to take part in your booked arrangements. This could include but is not limited to, the need to acquire a visa to visit your destination country or the need to purchase additional insurance or to apply for a new UK EHIC or GHIC card to meet your needs if your European Health Insurance scheme (EHIC) expires. Any new obligations imposed on you as a result of Brexit are entirely your responsibility.<\/p>\n
For the avoidance of doubt, it remains at all times your responsibility to comply with any additional obligations that may be imposed on you as a result of Brexit, in order to take part in your chosen arrangements.<\/p>\n
If there is any inconsistency between the provisions of this clause and any other provision of this agreement, the provisions of this clause shall prevail.<\/p>\n
14. Check-In\/Check-Out<\/h2>\n
Rooms will be available to you after 16:00 on the date of arrival and we ask that they be vacated by 09.00 on the date of departure. We will request confirmation of your time of arrival at the time your final payment is settled. Our chalets will be manned until 22:00 on changeover day, so please ensure we are clearly advised well in advance if you are due to arrive after 22:00 so that we can make arrangements for your check-in.<\/p>\n
If you are arriving after 09:00 but before 16:00 we can store your luggage in the chalet if you are keen to make the most of the quiet changeover day on the slopes. We will also endeavour to arrange your ski passes and discounted equipment hire as soon as practical.<\/p>\n
Please note, due to extra safeguarding measures and cleaning requirements needed next season to restrict the potential spread of Covid-19, we cannot guarantee the chalets will be ready until 16:00 on the day of your arrival. If your chalet is ready in advance of this time, you are welcome to check in earlier.<\/p>\n
15. Discounts for children<\/h2>\n
As detailed on our website, children 12 years of age and under will be eligible for a discount.<\/p>\n
16. Lift Passes and Discounted Ski\/Snowboard Hire<\/h2>\n
In partnership with our suppliers, we are pleased to be able to offer you lift passes for collection upon arrival and discounted ski\/snowboard hire. Such extras can be booked and purchased at any time 24 hours after your accommodation booking deposit has been paid and your booking confirmed.<\/p>\n
You should note that the contract in such circumstances is between you and the third-party supplier on that suppliers\u2019 terms and conditions. We are not a party to that contract and cannot make nor will we be liable for making any refunds on any costs incurred nor for any other loss or damage incurred by you or your party for any reason whatsoever.<\/p>\n
You should therefore ensure that your travel insurance is adequate to cover any losses you may incur as a result of circumstances beyond the third party suppliers\u2019 control, including, but not limited to, bad weather resulting in closed lifts.<\/p>\n
All payments for Ski Hire and Lift Passes paid directly to us will be refunded 100% with no deductions up until your arrival date in resort. You have the right to cancel any of these services, for any reason, up until this point and will receive a full refund for amounts paid.<\/p>\n
17. Accurate description<\/h2>\n
We endeavour to ensure that all the information and prices displayed on our website are accurate. However, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.<\/p>\n
We strive to ensure the accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.<\/p>\n
18. Internet access<\/h2>\n
In many mountain resorts, signal strength is limited throughout the resort, not just in individual properties. Speeds are not as we are used to in most urban environments in the UK. Where advertised, our chalets are equipped with free Wi-Fi, however, we cannot guarantee a continuous and uninterrupted internet connection as this is outside of our control. You will not be advised in advance if this facility is removed and we cannot offer refunds or compensation if the internet is down or the Wi-Fi is not available for any reason. Please note the Wi-Fi provided is not sufficient for streaming or downloading documents and files.<\/p>\n
19. Smoking<\/h2>\n
All our chalets and premises are non-smoking including the bedrooms, bathrooms, and in hot tubs, but guests are permitted to smoke on the balconies.<\/p>\n
20. Your behaviour<\/h2>\n
Please remember that you can stay in shared accommodation with others who are also on their winter vacation (this includes our staff). We reserve the right, in our reasonable opinion, to refuse to accept you as a customer or to continue to deal with you if your behaviour affects or threatens in any way our other customers, or is threatening, disruptive or abusive to our staff (this includes in writing and over the phone)<\/p>\n
21. Chalet Staff<\/h2>\n
Like you, our chalet staff are here to enjoy the snow, and they will look after you to the best of their abilities during your stay with us, but please remember they are not full-time professional staff.<\/p>\n
Staff in chalets have at least one day off per week. On this day, breakfast and afternoon tea will be laid out for you, but an evening meal will not be served. Our staff will be pleased to make restaurant recommendations and given notice they will also be able to arrange a reservation for you.<\/p>\n
22. Lost Property<\/h2>\n
Whilst we will do everything possible to help you locate your lost property, we cannot guarantee to find it. If (after your departure) we are able to locate your lost property and arrange for its return to you, we will ask that you pay the costs of doing so in advance. Where transit is arranged by us, we cannot be held responsible for loss of or damage to your lost property whilst in transit.<\/p>\n
23. Complaints<\/h2>\n
We want you to have the best holiday possible but occasionally, despite our greatest efforts, even the best-laid plans can go wrong. In the unlikely event of something is not to your liking, our wish is to resolve it as quickly and amicably as possible and therefore we ask that you advise the resort manager at Chalet Chardons about any issue you may have immediately. We have found that problems are most often and most easily resolved on the spot. Failing to notify us immediately may affect your rights under this contract, as we will have been deprived of the opportunity to investigate and rectify your issue at the time of its occurrence.<\/p>\n
We do not automatically follow up a report made to us on-site, as in most cases these are resolved. However, if you are still dissatisfied, we ask that you write to us within 28 days of your departure date to clare@chaletchardons.com with full details and where necessary evidence of your complaint.<\/p>\n
24. Early\/Late Season<\/h2>\n
At the beginning and\/or end of the season, some facilities in the resort such as lifts, shuttle bus services, saunas, ice rinks, and swimming pools may not be operational, due to many differing factors. Resorts may also be undertaking building works at this time, and often we are not made aware of their start and finish times. Such providers often make decisions on the spot without informing us. However, where we do know of any change of this kind we will do our utmost to let you know as soon as possible.<\/p>\n
25. Passports and Visas<\/h2>\n
Your specific passport and visa requirements, and any other immigration requirements, are your responsibility and you should confirm these with the relevant embassies\/consulates before travel and possibly before booking. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please bear in mind requirements could change after Brexit and during the transition period, it is your responsibility to ensure you have the necessary documentation to fulfil your booking with us.<\/p>\n
26. Your safety<\/h2>\n
The safety and well-being of our guests is of paramount importance to us. All our properties are required to meet local regulations and we continually strive to improve hygiene and safety standards in all our chalets. Please note that even in European countries, regulations may not match those in the UK, which are some of the most stringent in the world. In ski resorts particularly, many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourself with your accommodation, safety procedures and location of fire extinguishers immediately on arrival.<\/p>\n
27. Your Health Requirements<\/h2>\n
If your EHIC (European Health Insurance Card) has expired since 1st<\/sup> January 2021, then you should obtain a GHIC (Global Health Insurance Card) by visiting https:\/\/www.ghic.org.uk\/Internet\/startApplication.do<\/a> prior to arrival (certain people will be eligible to receive a new UK EHIC card). This will allow you to receive reciprocal UK health benefits in France.<\/p>\nIn the event of illness during your holiday it is your responsibility to pay all doctor\u2019s fees, hospital expenses and repatriation expenses and we shall not be liable for any refund, either partial or total, of costs incurred by you. While the existence of the EHIC and GHIC schemes is not an alternative to obtaining adequate travel insurance, the alterations made to the schemes after Brexit may mean that a greater level of travel insurance is required and so you should take this into account when purchasing travel insurance for you and your party.<\/p>\n
All guests are reminded that they are required to hold valid winter sports holiday insurance for their stay.<\/p>\n
28. Your data protection<\/h2>\n
We are committed to protecting your privacy. We may disclose details such as your name, contact details, travel preferences and special needs or diets that you have supplied to us in relation to you and your travelling companions to our suppliers for the purposes of providing you with our or their services. Only the information necessary for these purposes will be supplied to them. We do not provide any information or our mailing list to any other company.<\/p>\n
Please note that security regulations may require us to provide government agencies access to data you disclose to us.<\/p>\n
29. Events out of our control<\/h2>\n
In circumstances where the performance or prompt performance of our contractual obligations is prevented by strikes, riots, political unrest, hostilities, war, terrorist activity and its consequences or the threat of such activity, the act of any government or other national or local authority, industrial disputes, fire, flood, tornadoes, hurricanes, avalanches, natural or nuclear disasters, pandemics, epidemics, technical problems with accommodation, transportation problems, airport\/port closures, adverse weather conditions or any other event beyond our or our third-party suppliers\u2019 immediate control, we will not be liable to you for any loss, damage, costs or expenses incurred by you or your party.<\/p>\n
We understand many insurance policies will now exclude Covid-19 related cancellations. We have therefore provided additional \u2018flexible\u2019 booking conditions within these Terms & Conditions to cover the situation should you not be able to fulfil your holiday booking in specific circumstances relating to a resurgence of Covid-19. For further details of the exact terms that will apply in a Covid-19 situation, please see clause 10 above.<\/p>\n
You are reminded to take out adequate travel insurance to cover such eventualities.<\/p>\n
30. Refund Credit Note Terms<\/h2>\n
The following terms will apply to any refund credit notes issued by us:<\/p>\n
\n- Refund credit notes will be valid for 36 months from the date of issue (referred to below as the validity period).<\/li>\n
- The value of the refund credit note will be deducted from the total value of your new booking with us. The remaining balance, if any, must be paid by you as per our normal Terms of Booking applicable at the time your new booking is made as detailed on our website which your new booking will be subject to.<\/li>\n
- If there is any credit remaining after the redemption of the refund credit note, this can be used to pay for future bookings, provided these are still within the refund credit note validity period. Using part of the refund credit note will not change the original refund credit note validity period unless expressly agreed by us in writing.<\/li>\n
- Any balance that remains on the refund credit note after the refund credit note validity period has ended will no longer be available for use unless otherwise agreed by us in writing.<\/li>\n
- Credit notes may only be redeemed against the cost of accommodation, and cannot be used to pay for extras, such as ski passes and equipment rental.<\/li>\n
- All refund credit notes are non-refundable.<\/li>\n
- Refund credit notes may not be redeemed or transferred for cash at any time.<\/li>\n
- We reserve the right to refuse redemption of refund credit notes and request alternative forms of payment if a refund credit note is fraudulently obtained or used.<\/li>\n
- As soon as a refund credit note is redeemed towards a booking it is classed as a balance payment and is subject to our normal terms and conditions of booking. Therefore, if the new booking towards which the credit note was redeemed is cancelled under circumstances that do not entitle a credit note or refund to be issued, then this value will be lost.<\/li>\n<\/ul>\n
31. Legal<\/h2>\n
We do not make guarantees and\/or representations, express or implied, as to the accuracy or validity of the information contained on our website. We also do not make guarantees and\/or representations as to the nature or standard or otherwise of the services offered on or through this site. We do not accept responsibility for any indirect or consequential loss of any kind in the contract, misdemeanour or otherwise resulting from:<\/p>\n
\n- Your use or dependence on any content available on or via this site<\/li>\n
- Any lack of access or delay in access to this site<\/li>\n
- Performance or non-performance of all services by us.<\/li>\n<\/ul>\n
Our liability for direct loss (except for personal injury or death) will be limited to a maximum of the price of the product or service to which the claim relates. If any of the aforementioned limitations and exclusions, in whole or in part, are found to be illegal, null or void or for any other unworkable reason, this exclusion or part of it is considered to be separable and does not affect the validity or applicability of the other exclusions or parts of it in question.<\/p>\n","protected":false},"excerpt":{"rendered":"
Our Booking Conditions Updated with new \u2018flexible\u2019 Terms & Conditions for Winter 2021\/2022 to protect our guests in the event of a further outbreak of Covid-19. Applicable to all bookings arriving in resort from 1st November 2021 onwards. 1. Our Booking Contract Please read this information and your booking confirmation email carefully, together they contain important…<\/p>\n","protected":false},"author":2,"featured_media":6692,"parent":6751,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"acf":[],"yoast_head":"\n
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