{"id":5725,"date":"2020-08-26T09:57:42","date_gmt":"2020-08-26T09:57:42","guid":{"rendered":"http:\/\/localhost:10009\/summer\/?page_id=5725"},"modified":"2021-09-14T09:44:59","modified_gmt":"2021-09-14T09:44:59","slug":"ski-with-confidence-our-covid-19-booking-policy","status":"publish","type":"page","link":"https:\/\/www.chaletchardons.com\/summer\/your-self-catered-holiday-in-tignes\/ski-with-confidence-our-covid-19-booking-policy\/","title":{"rendered":"Ski with Confidence: Covid-19"},"content":{"rendered":"
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Peace of Mind Bookings with Chalet Chardons<\/h1>\n
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Following the closure of the ski resort on 14th March 2020 due to the Covid-19 pandemic, the subsequent travel ban imposed by the Foreign Commonwealth Office on UK citizens, and the ongoing uncertainty surrounding travel restrictions and local and global lockdowns, we have renegotiated our local contracts in order to allow us to provide our guests with greater flexibility when booking in the future and to have a plan in place should there be a resurgence of Covid-19.<\/p>\n<\/div>\n<\/div>\n

Book With Confidence<\/h2>\n<\/div>\n<\/div>\n

Our new T&Cs are designed to give you greater protection and flexibility. The main points to highlight are:<\/p>\n

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Refundable<\/strong><\/h3>\n

Accommodation refunds applicable in the event of specific Covid-19 related cancellations<\/strong><\/strong><\/p>\n

Cancel your booking between 14 and 7 days before your trip and be eligible for a refund credit note of 100% of payments made or you can opt for a cash refund, less the deposit paid only. This is in the event of specific Covid-19 related circumstances arising. \u00a0These include Foreign Commonwealth Office advice against all but essential travel to the whole of France, quarantine requirements, and lockdown measures covering both the UK and France. For the exact terms and for further details when they will apply, please see\u00a0here.<\/a><\/p>\n

100% refunds for Ski Hire and Lift Passes<\/strong><\/strong><\/p>\n

All payments for equipment hire and lift passes can be refunded in full up until your arrival date in the resort. You have the right to cancel either of these services, for any reason, up until this point and will receive a full refund for amounts paid.<\/p>\n<\/div>\n<\/div>\n

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Flexible<\/strong><\/h3>\n

Reduced deposits to secure your booking<\/strong><\/p>\n

We’ve reduced the deposit amount required to secure a booking, from \u20ac200pp to \u20ac150pp.<\/p>\n

Balance payments now due just 6 weeks prior to travel<\/strong><\/p>\n

We have changed our balance payment deadlines from 12 weeks to 6 weeks prior to travel.<\/p>\n<\/div>\n<\/div>\n

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Secure<\/strong><\/h3>\n

All balance payments for accommodation and extras will be held in a secure account controlled exclusively by our Accountant until the holiday is fulfilled<\/strong><\/p>\n

For your peace of mind all balance payments (being all payments made less the deposit only) and payments for extras such as hire and passes, will be held in a separate account controlled by our Accountant until the day you leave the resort. This is to give you the peace of mind that your money will be instantly accessible up until the day you depart, should you be eligible for a refund at any time before then.<\/p>\n

This will only be transferred to the company bank account once you have left the resort.<\/p>\n<\/div>\n<\/div>\n

Full details of these changes and how they will apply to your booking can be found here<\/a>.<\/strong><\/p>\n

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Stay With Confidence<\/h2>\n

Our experienced resort team have also put together an enhanced cleaning plan to ensure our guests can feel relaxed and safe while enjoying their holidays. The main points of this are as follows:<\/p>\n

Covid-specific training and lots of extra cleaning<\/strong><\/p>\n