We recognise the increased uncertainty that coronavirus (COVID-19) may be causing regarding both existing and new bookings.
We want to do everything we can to help our guests and put your minds at rest. The experience of our guests whilst staying in one of our chalets is at the heart of everything we do. As a company we have made the following action plan regarding ensuring our guests are not affected adversely by this issue:
- All chalets have hand sanitizer available in public areas and we encourage all guests and staff to use this regularly. Tissues are also available throughout the chalets.
- We are contacting all guests due to stay with us to enquire as to whether they may have recently visited any affected area of the world.
- Staff have had thorough extra training regarding deep cleaning chalets before the arrival of new guests.
- Staff have also been advised on what to do if anyone within any chalet has any symptoms of COVID-19.
- We encourage guests to keep us informed of any changes to travel plans (e.g. flight delays, cancellations) so we can plan accordingly
We are also very aware of concerns potential guests have on booking a holiday at this time given the increased attention in the media. Therefore, to allow greater flexibility and peace of mind, we are changing our terms and conditions for bookings made after the 5th March 2020. Any booking made this month for the Winter 2019/20 season will have the option to move their reservation, as well as any sums already paid, to another booking with us before May 2021, free of charge. Please note this is only for new bookings and existing terms apply for bookings already made. Please see our Terms & Conditions for further details.
Please note that all bookings, existing or under the temporary terms and conditions, should always revert to your travel insurance as a first stage of reclaiming any sums lost. We are happy to provide any documents required to assist with claims.
For further details of the World Health Organisations advice for travelling currently please go to: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public