For bookings made between the 16 May 2020 and 1 September 2020 only

We are very aware of the concerns that the Coronavirus pandemic (COVID-19) may cause with booking a holiday at this time. Due to this uncertainty regarding travel we have made the decision to allow flexible booking and lower deposit requirements.

Please note this temporary update does not change any other terms and conditions of booking stated below other than the ones specifically mentioned here.

To allow greater flexibility and peace of mind we are temporarily adjusting our Terms and Conditions to provide the following changes for any booking made between 16 May 2020 and 1 September 2020 (the ‘effected booking period’):

  • 150 Euro Deposits: the deposit required to secure a room or chalet during the effected booking period will be reduced to €150 per person.
  • Flexible Deposit: Until the 1 September 2020 for any bookings made during the effected booking period the guests may request, for any reason whatsoever and completely free of charge, to move their deposits to secure another date/chalet within the Winter 2020-2021 season and the following season Winter 2021–2022 (must be before 1 May 2022), subject to availability of chalets and dates. In order to move a booking please email or call us on our UK landline 0044 (0) 1600 800 300, no later than 1 September and state the date/chalet you wish to move the booking to, including details of whether the change applies to all guests on a booking. We will then endeavour to carry out your requirements, however, we cannot be held liable if the preferred date is no longer available.

For pre-existing bookings the standard terms apply.

To view our full terms and conditions of booking please click here